Refund policy
Return and Refund Policy
Thank you for shopping with Relaxli. We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return your item(s) for a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note:
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Final sale items cannot be returned.
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We do not charge any restocking fees.
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We offer free return shipping for all eligible returns.
To initiate a return, please contact us at contact@relaxli.com or visit our Contact Us page with your order number and the reason for return. Our customer service team will provide you with a prepaid return label and instructions on how to send your item back.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at contact@relaxli.com so we can resolve the issue promptly.
Contact Us
If you have any questions regarding your return or refund, feel free to contact us:
Relaxli
25 Park Parade, London NW10 4JG, United Kingdom
Phone: +44 208 961 9161
Email: contact@relaxli.com