Shipping policy

Shipping Policy

Thank you for shopping at Relaxli! We want to ensure that your orders are delivered smoothly and efficiently. Please take a moment to read our shipping policy to understand the process, shipping times, and associated costs.

1. Processing Time

  • Handling Time: All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. A shipping confirmation email, along with tracking details (if applicable), will be sent once your order has been dispatched.

2. Shipping Methods and Delivery Times

  • Standard UK Shipping:

    • Delivery typically takes 3-4 business days from the date of dispatch.

    • Orders are shipped via trusted couriers, including Royal Mail and other reputable services, depending on the delivery address.

  • Express Shipping (if available):

    • For faster delivery, express shipping options may be available during checkout (additional charges may apply).

    • Delivery time for express shipping is generally 1-2 business days.

3. Shipping Costs

Shipping costs are calculated based on the delivery method, location, and size/weight of your order. You will see the final shipping cost at checkout before completing your purchase.

  • Free UK Shipping: We offer free standard shipping on all orders within the UK.

4. International Shipping

At the moment, we offer shipping to the UK only. If we expand our shipping locations, this policy will be updated accordingly.

5. Shipping Restrictions

  • We currently only ship to UK addresses.

  • We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if available). You can track your order via the carrier’s website.

7. Missing or Lost Packages

If your package is delayed or goes missing, please contact us immediately at contact@relaxli.com with your order number. We will work with the shipping carrier to investigate the issue.

Please note: Relaxli is not responsible for packages that are lost or stolen after delivery has been made to the correct shipping address.

8. Customs and Import Duties

Currently, we do not offer international shipping, so customs and import duties do not apply to UK orders. If we begin international shipping, we will update this policy to reflect any potential customs fees or duties.

9. Changes to Shipping Policy

Relaxli reserves the right to modify or update this shipping policy at any time. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions about your order or need assistance with shipping, please contact us:

Relaxli
25 Park Parade, London NW10 4JG, United Kingdom
Phone: +44 208 961 9161
Email: contact@relaxli.com